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Posted by Isla_McKetta

"Picture it."

If you're of a certain generation, those two words can only conjure images of tiny, white-haired Sophia from the Golden Girls about to tell one of her engaging (if somewhat long and irrelevant) stories as she holds her elderly roommates hostage in the kitchen or living room of their pastel-hued Miami home.

Even if you have no idea what I'm talking about, those words should become your writing mantra, because what readers do with your words is take all those letters and turn them into mind pictures. And as the writer, you have control over what those pictures look like and how long your readers mull them over.

According to Reading in the Brain by Stanislas Dehaene, reading involves a rich back and forth between the language areas and visual areas of our brains. Although the full extent of that connectivity is not yet known, it's easy to imagine that the more sensory (interesting) information we can include in our writing, the more fully we can engage our readers.

So if you're a writer or content marketer you should be harnessing the illustrative power of words to occupy your readers' minds and keep them interested until they're ready to convert. Here's how to make your words work for you.

Kill clichés

I could have titled this piece "Painting a Picture with Words" but you've heard it. Over and over and over. And I'm going to propose that every time you use a cliché, a puppy dies.

While that's a bit extreme (at least I hope so because that's a lot of dead puppies and Rocky's having second thoughts about his choice of parents), I hope it will remind you to read over what you've written and see where your attention starts to wander (wandering attention=cliché=one more tragic, senseless death) you get bored. Chances are it's right in the middle of a tired bit of language that used to be a wonderful word picture but has been used and abused to the point that we readers can't even summon the image anymore.

Make up metaphors (and similes)

Did you know that most clichés used to be metaphors? And that we overused them because metaphors are possibly the most powerful tool we have at our disposal for creating word pictures (and, thus, engaging content)? You do now.

By making unexpected comparisons, metaphors and similes force words to perform like a stage mom on a reality show. These comparisons shake our brains awake and force us to pay attention. So apply a whip to your language. Make it dance like a ballerina in a little pink tutu. Give our brains something interesting to sink our teeth into (poor Rocky!), gnaw on, and share with out friends.

Engage the senses

If the goal of all this attention to language is to turn reading into a full brain experience, why not make it a little easier by including sensory information in whatever you're writing? Here are a few examples:

• These tickets are selling so fast we can smell the burning rubber.
• Next to a crumbling cement pillar, our interview subject sits typing on his pristine MacBook Air.
• In a sea of (yelp!) never ending horde of black and gray umbrellas, this red cowboy hat will show the world you own your look.
• Black hat tactics left your SERPs stinking as bad as a garbage strike in late August? Let us help you clear the air by cleaning up those results.

See how those images and experiences continue to unfold and develop in your mind? You have the power to affect your readers the same way—to create an image so powerful it stays with them throughout their busy days. One note of caution, though, sensory information is so strong that you want to be careful when creating potentially negative associations (like that garbage strike stench in the final example).

Leverage superlatives (wisely) and ditch hyperbole

SUPERLATIVES ARE THE MOST EFFECTIVEST TOOL YOU CAN USE EVER (until you wear your reader out or lose their trust). Superlatives (think "best," "worst," "hairiest" – any form of the adjective or adverb that is the most exaggerated form of the word) are one of the main problems with clickbait headlines (the other being the failure to deliver on those huge promises).

Speaking of exaggeration, be careful with it in all of its forms. You don't actually have to stop using it, but think of your reader's credence in your copy as a grasshopper handed over by a child. They think it's super special and they want you to as well. If you mistreat that grasshopper by piling exaggerated fact after exaggerated fact on top of it, the grasshopper will be crushed and your reader will not easily forgive you.

So how do you stand out in a crowded field of over-used superlatives and hyperbolic claims? Find the places your products honestly excel and tout those. At Moz we don't have the largest link index in the world. Instead, we have a really high quality link index. I could have obfuscated there and said we have "the best" link index, but by being specific about what we're actually awesome at, we end up attracting customers who want better results instead of more results (and they're happier for it).

Unearth the mystery

One of the keys to piquing your audience's interest is to tap into (poor puppy!) create or find the mystery in what you're writing. I'm not saying your product description will suddenly feature PIs in fedoras (I can dream, though), but figure out what's intriguing or new about what you're talking about. Here are some examples:

• Remember when shortcuts meant a few extra minutes to yourself after school? How will you spend the 15-30 minutes our email management system will save you? We won't tell…
• You don't need to understand how this toilet saves water while flushing so quietly it won't wake the baby, just enjoy a restful night's sleep (and lower water bills)
• Check out this interactive to see what makes our work boots more comfortable than all the rest.

Secrets, surprises, and inside information make readers hunger for more knowledge. Use that power to get your audience excited about the story you're about to tell them.

Don't forget the words around your imagery

Notice how some of these suggestions aren't about the word picture itself, they're about the frame around the picture? I firmly believe that a reader comes to a post with a certain amount of energy. You can waste that energy by soothing them to sleep with boring imagery and clichés, while they try to find something to be interested in. Or you can give them energy by giving them word pictures they can get excited about.

So picture it. You've captured your reader's attention with imagery so engaging they'll remember you after they put down their phone, read their social streams (again), and check their email. They'll come back to your site to read your content again or to share that story they just can't shake.

Good writing isn't easy or fast, but it's worth the time and effort.

Let me help you make word pictures

Editing writing to make it better is actually one of my great pleasures in life, so I'm going to make you an offer here. Leave a sentence or two in the comments that you're having trouble activating, and I'll see what I can do to offer you some suggestions. Pick a cliché you can't get out of your head or a metaphor that needs a little refresh. Give me a little context for the best possible results.

I'll do my best to help the first 50 questions or so (I have to stop somewhere or I'll never write the next blog post in this series), so ask away. I promise no puppies will get hurt in the process. In fact, Rocky's quite happy to be the poster boy for this post—it's the first time we've let him have beach day, ferry day, and all the other spoilings all at once.

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Posted by jennita

At this very moment a spammy comment is being written on the Moz Blog, a tweet is being sent to @Moz, and someone is signing up for the next Mozinar. You'll probably never see any of these happen, and may not realize that just like Newton's third law states, "For every action, there is an equal and opposite reaction." As each one of these actions occurs, a Moz Community Manager is jumping into a reaction: The spammer is banned, the tweet is answered, and the Mozinar is being prepared.

Charlene, Megan, and Erica showing how much fun Community Manager's have :)

Today is Community Manager Appreciation Day, or #CMAD as it's come to be known. It's a day to thank the amazing community managers out there who keep all things moving no matter what the day or time. At Moz, we're lucky to have an exceptional team of folks that manages everything from social media posts to handling spammers. It's not always a pretty job, but it's one they take to heart, and have come to live and breathe the role.

It's my great honor to introduce and thank each of our community managers, as well as several folks who contribute greatly to the team. They make sure our site isn't overrun with spam, your questions get answered in Q&A, your tweets see replies, and that you have help writing a great post for YouMoz.

Before I dive in, I'd like to give a shout out to all of our Associates, especially Gianluca and Miriam, who help the Community team in a myriad of ways every single day. In order to be fair, I'll introduce each person in terms of how long they've been working on community-related tasks here at Moz.

Keri Morgret - Community Manager

Keri started out as an Associate in early 2011, where she initially focused on YouMoz. She had been quite active in the greater SEO community, and her knowledge and experience was top-notch. Top that with a need for perfect grammar (she once refused to read a self-published book because of bad grammar), and she took YouMoz to great heights.

Over time, she took over Q&A, and eventually came to manage just about everything happening on the site each day. Keri moved to Seattle, and became a full-time Mozzer in May 2012. Here's a high-level peek at all the areas Keri currently handles:

• Managing YouMoz
• Managing Q&A
• User moderation
• Coordination with Help Team

As someone we often call our "super sleuth," Keri likes to know everything that's happening on the site at all times. My appreciation for her goes well beyond her keeping tabs on the community for us. She cares for Moz and our entire community to her core. She lives and breathes TAGFEE, and holds all of us at Moz to the highest standards, constantly reminding us to focus on our community.

This year in particular was a special one for Keri, as she welcomed her daughter Eloise to the world. I'll throw in a big thank you to Eloise as well, who has brought so much love and happiness to Keri and her husband. :)

Erica McGillivray - Sr. Community Manager

Between the time Erica accepted the role of "Community Attache" in October 2011, and the time she actually started just a few weeks later, her job had completely changed. Lucky for us, her background is diverse: Not only has she been an SEO in a previous life, but she's managed email campaigns, writes killer copy, and was once the President of GeekGirlCon. She accepted the changed role, and focused on marketing communications for a while. However, it didn't take too long for her to find her true calling back on the community team!

Erica quickly proved her prowess at managing speakers and events, and took over our bi-weekly webinars (a.k.a. Mozinars), as well as speaker coordination for our annual conference, MozCon. Plus, with her knowledge of SEO and social, she took over the management of our social media channels, and helped Keri with on-site work as needed.

Today, as our Senior Community Manager, she's in charge of the following areas:

• Speaker management & promotion for MozCon, LocalUp Advanced, and Mozinars
• Event project management (ensuring pages are created for events, videos are ready to sell, etc.)
• Handling of escalated social or on-site issues
• Community strategy
• Team management backup

This year, I'm extremely thankful for Erica stepping in and helping with bigger strategy items, and being my backup! Ok, that really just means she ends up going to a lot more meetings, but still, it's been great. :)

Christy Correll - Q&A Associate

Christy and I worked together many years ago in Denver (in what feels like a completely different life). When we realized that Q&A was getting more active in early 2012, and we needed an additional set of eyes in there, I knew just who to turn to. Christy was running her own online marketing agency, so I knew she had the background and ability, and I was pleased to find out she had the time as well!

What began as a possible 10 hours/week job has grown into at least a half-time gig. We count on Christy's insights and smarts in Q&A every single day. She and Keri use a spreadsheet with all of our staff and Associates expertise to know who best to assign things to. She's also been helping out more and more with the editing of YouMoz blog posts.

Christy, thank you for your continued excellence in making Q&A an amazing place to give and get answers to all kind of online marketing questions.

Megan Singley - Social Community Manager

Megan had been working on the Help team for almost two years, when we stole her over to the community team in January of 2013 (yes, that means she just hit her 4-year mark!). She was more knowledgeable about our tools and how to help our customers than any of the rest of us were. Her love has always been in social, and she initially worked with Erica on managing our social accounts. It didn't take long, though, for her to take over social management, and she is currently the go-to person for all things social media. At this very moment we have some fascinating social tests happening on Twitter thanks to her work. (Now, if only I could get her to write a blog post about the tests!)

She's also the one who can always put a smile on someone's face if they're having a grumpy day. (She once sent a guy cookies because he tweeted @Moz saying the latest Whiteboard Friday had made him hungry for cookies.) And with this kind of work, you run into some grumpy folks now and then (usually me). ;)

Megan is focused on these areas:

• Daily social management (everyone helps with this, but she does the scheduling and is the resource for escalation)
• Social testing
• Product feedback liaison
• Weekly metrics
• Community Chronicle (a monthly email about community metrics)
• Community College (internal training on all things community)

Right? That's a lot! Megan has stepped out of her comfort zone, and helped us to create some great internal processes, and keeps us all on track on social (a place where I usually get in trouble!). I'm grateful to her for taking on this new role and striving to make our social marketing the absolute best in the industry.

Melissa Fach - Social Associate

Melissa began as an Associate in 2013, to help us manage the growing YouMoz queue. As a well-known SEO and previous editor at Search Engine Journal, YouMoz made perfect sense for her. During MozCon that year, we asked her to help us manage social while we were busy with the conference, and we quickly realized that social was her true calling for Moz.

With our growing international community, we had been looking for someone to manage all our social channels during our off-hours. Melissa to the rescue! Not only did she already know the industry, and had been a part of the Moz community for years, but lucky for us she lives in Florida, three hours ahead of the Mozplex.

I'm not exactly sure what we'd do without Melissa these days. Her role of managing all the social things during the wee hours of the morning is essential to Moz. She alerts us if there are multiple tweets about a tool not working, or if a certain post is doing exceptionally well (or exceptionally poorly, for that matter). She's the eyes and ears of Moz while those of us here in Seattle are still fast asleep. (Unless we're talking about Keri being up with her newborn at 3 a.m.)

Melissa has the difficult job of working from her home in Florida, yet staying on top of everything that's happening throughout the day at Moz. She does this well, so that each morning she knows how to respond to questions on Twitter, and knows when there's something going on. A huge thank you to her for always making us look so darn good!

Trevor Klein - Content Strategist

Trevor is the lucky guy who gets to edit posts for the Moz Blog. Yep, he edited this one too, and when he gets to this part he's going to feel really weird for a few seconds. :) [Editor's note: It's true.] Trevor is a part of the Content Team here at Moz, but because content and community are so closely tied, his job often crosses roles.

Trevor started managing the blog in May 2013. He's upped the ante on our blog content, and quickly realized that content doesn't end upon publishing a post. We get tons of comments and thumbs on posts, and he helps Keri and the rest of the team to moderate all the things. He'll email a member who's posted too many spammy links in their otherwise well written comments, or reply to a comment reminding a member to stay TAGFEE in their responses.

Personally, I'm grateful to have someone on the team who cares so deeply about Moz and the community that he's willing to stand up for his beliefs, and for the community. (Even if he is standing up to or disagreeing with me. ;)) [Editor's sarcastic note: That never happens. Ever.]

Charlene Inoncillo - Community Brand Manager

Although Charlene started back in September 2011, and had been handling all our event details for a while, it wasn't until 2014 that she became an official part of the Community team. She initially started as the Marketing Admin, and swiftly worked herself into a full-time events manager. Over time this role has changed as she's increased her skillset, and has continued to break her own goals.

Charlene works closely with Erica on all of our events, plus she's in charge of any sponsorships or speaking engagements we have throughout the year. Here's the high-level list of Charlene's roles:

• Event logistics & promotion for MozCon, LocalUp Advanced, and MozPlex events
• Conference sponsorships & promotions
• Swag Management
• Social branding
• Brand monitoring

With her addition, we've completely upped our game when it comes to branding. Charlene works with our design team to create beautiful swag, have a perfect brand experience at MozCon, and essentially make us look good, consistently. It also helps that she's the most organized person I know, and always considers even the tiniest of details. (Which is really great for someone like me who dislikes dealing with details.)

What am I most thankful of Charlene for this year? It's the little things, actually. She ensured that every blog post, webinar, event, product launch, etc. has branded images that we share on social, and in blog posts. These things make a huge impact!

Danie Launders - Marketing Specialist

While Danie isn't officially on the Community team, we pretend as if she is. We started stealing her time early in 2014, and just keep pulling her in farther (shh, don't tell Annette, our CMO). Danie's ability to jump into any project and willingness to learn all the things have had a great impact on the community team this past year. She's an absolute natural with the Moz "voice" and manages our social channels several times per week (in 4-hour shifts).

She's crazy-organized, so it makes sense that she helps Charlene with all the events, sponsorship, and swag tasks. This year, I'm thankful for every single thing Danie does. Whether making sure our Associates get paid, sending swag to an active member, or just replying to a Facebook message, she does it with grace.

Ronell Smith - YouMoz Associate

Ronell may be our newest member of the team, but his impact has been swift and grand. While Keri was on maternity leave, we needed someone to help manage YouMoz posts. It had to be someone who knows the online marketing industry well, plus has great editing skills, AND is a great writer. When Keri went on leave a bit sooner than expected, we had to throw Ronell into the YouMoz fire without a ton of training.

If you've submitted a YouMoz post recently, and have worked with Ronell, you know what I mean when I say he's kicked royal butt for us. He cares deeply about ensuring that posts are of the highest quality, and he works with authors (I've seen email threads between him and an author that were 65+ emails deep!) to help improve their writing. This is why even after Keri returned from leave, we asked him to continue making YouMoz awesome.

My thank-you to Ronell is for helping us to not only improve our process, but to up our YouMoz game. Heck, the entire community thanks you.

Now it's your turn.

Impressive group of folks, right? Please help me in thanking them for all their amazing work every day for Moz. Also, I bet after reading about them you may even have a few questions of your own. Well, lucky you! Each one of them is on stand-by today to answer any questions you have about their roles at Moz or how we manage all things community.

Go ahead… ask us anything! (about our jobs)

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